Shop with confidence. All merchants on this map have been carefully selected; each offers a 30-day guarantee to cruise line guests.
This guarantee ensures buyers that all recommended merchants will repair or replace any unsatisfactory item, excluding buyer’s negligence, buyer’s remorse, watches, and lost or stolen merchandise. Some watches and other branded merchandise will be repaired or replaced by the brand’s service centers.
Many stores in port offer their own guarantees; please see sales associate for additional information.
For purposes of determining quality and value of jewelry related to a buyer’s complaint, only appraisals secured by a buyer from gem laboratories or independent graduate gemologists not affiliated with jewelry retailing will be acceptable. Watches and other branded merchandise valuation comparisons must be based on retail prices offered by authorized brand retailers.
All returns must be authorized by the merchant. Please ask about individual store return policies before purchase.
The port shopping program is offered and operated solely by Royal Media Partners, LLC, which stands behind all customer relations claims relating to the guarantee.
Participating merchants have paid an advertising fee to Royal Media Partners for inclusion in this program.
If you become aware of a problem during your cruise, please contact the shopping guide on your ship for immediate assistance.
If a problem arises after your cruise but within 30 days of the purchase date, you may initiate your claim by contacting the customer relations department at Royal Media Partners.
Royal Media Partners, LLC. is not owned by and is not an affiliate/subsidiary of Royal Caribbean Cruises Ltd.
For Customer Service, contact firstname.lastname@example.org
960 Alton Rd., Miami Beach, FL 33139